Grade Appeal and Grievance Procedure

Download as PDF

Final Course Grade Appeals
A student has the right to appeal a final course grade if one or more of the following reasons can be substantiated:

  • A grading decision was made on some basis other than the student’s course performance.
  • A grading decision was based on significantly different standards from those applied to other students in the same course in the same term with the same instructor.
  • A grading decision was based on a significant and unannounced departure from the course syllabus.
  • The student experienced a significant extenuating circumstance within the last 7 days of the course term that prevented the student from participating in class or submitting coursework.

Before initiating a grade appeal, the student is strongly encouraged to work directly with the course instructor to resolve the concern. Per the Grade Appeal Policy, if the student still chooses to appeal their final grade the student must complete, sign, and submit the school’s Grade Appeal Form by the 3rd day following the end of the term. The form must be accompanied by any relevant documentation to support the student’s reason for the appeal. The burden of proving the reason for the appeal rests solely with the student. An appeal cannot be made solely based on a disagreement with the instructor’s decisions. Students can obtain the Grade Appeal Form from their Dean/Director of Education or Registrar.

Grievance Procedure
Students are encouraged, at all times, to communicate their concerns to members of the faculty and administration. If a situation arises in which a student has a complaint or grievance the student must follow the following procedure, unless they are filing a Final Course Grade Appeal (above), and then the student skips immediately to Step 3; if the Dean/Director denies the appeal, the matter then proceeds to the Campus President under Step 4:

  1. Within 2 business days: Discuss the matter with his or her instructor, if applicable. If not resolved,
  2. Within the following 2 business days: Discuss the matter with the Program Director, if applicable. If not resolved,
  3. Within the following 2 business days: Discuss the matter with the Dean/Director of Education or Nursing. For nursing students enrolled in online courses, this step is directed to the Dean of Online Nursing. If not resolved,
  4. Within the following 2 business days: Discuss the matter with the Campus President.

If a student is still unable to resolve the issue, a written grievance statement along with supporting documentation may be submitted to the Campus President. The written statement should include the details of the student’s issue, a summary of the conversations the student had with individuals while following the above procedure, and an explanation as to why the student believes the issue remains unresolved.

The Campus President will schedule a grievance committee meeting within two (2) business days of receipt of the written grievance. Students are required to appear before the grievance committee. The Campus President will inform the student of the time and place to appear before the committee. The grievance committee has the responsibility of reaching a decision that is in balance with the best interest of both the student and the college/institute. Students will be notified in writing within three business days of the committee’s decision. Legal representation is not permitted because a grievance committee meeting is not considered a legal proceeding.

Further, students have the right to report any apparent inconsistencies with the application of the Grade Appeal and Grievance Procedure outlined in the school catalog. The request must be completed in writing and submitted to the college/institute Ombudsperson at: ombudsperson@edaff.com. The request must include a summary of the student’s grievance and any details and supporting documentation of the student’s conversation with campus staff regarding the grievance, and it must describe how the campus’ management of the grievance procedure was inconsistent with the school catalog. The Ombudsperson will research the student’s report as deemed appropriate, including requesting additional information from the student as needed, and render a final decision that is binding. The student will be notified in writing of the decision. If the resolution is unsatisfactory, the student may choose to address his or her concerns to the state licensing authority, the institutional accreditor, the programmatic accreditor, or other approving agencies, including the following:

The title and address of the institutional accrediting commission is:
Accrediting Commission of Career Schools & Colleges (ACCSC)
Student Complaint Procedure
Schools accredited by the Accrediting Commission of Career Schools and Colleges must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquiries to:
Accrediting Commission of Career Schools & Colleges
2101 Wilson Boulevard, Suite 302
Arlington, VA 22201 (703) 247-4212
www.accsc.org | complaints@accsc.org

A copy of the ACCSC Complaint Form is available at the school and may be obtained by contacting
 complaints@accsc.org or at https://www.accsc.org/Student- Corner/Complaints.aspx.

The title and address of the state licensing authorities are:
Texas Workforce Commission Procedure
If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Texas Workforce Commission (TWC). All complaints considered by the TWC must be in written form, with permission from the complainant(s) for the TWC to forward a copy of the complaint to the school for a response. The TWC will keep the complainant(s) informed as to the status of the complaint as well as the final resolution. Please direct all inquiries to:

Texas Workforce Commission Career Schools and Colleges
101 East 15th Street, Room 226-T
Austin, TX 78778-0001
512-936-3100
http://csc.twc.state.tx.us

Texas Higher Education Coordinating Board Procedure
Students enrolled in any degree granting program may, after exhausting the institution’s grievance/complaint process, initiate a complaint with the Texas Higher Education Coordinating Board (THECB) by sending the required forms either by electronic mail to StudentComplaints@thecb.state.tx.us or by mail to the Texas Higher Education Coordinating Board, Office of General Counsel, P.O. Box 12788, Austin, TX 78711-2788. All complaints must include a student complaint form and a signed Family Educational Rights and Privacy Act (FERPA) Consent and Release form, which is at the bottom of the student complaint form. These forms may be accessed at: http://www.thecb.state.tx.us/index.cfm?objectid=989FE9A0-2213-11E8-BC500050560100A9.

The web address for the rules governing student complaints is: http://texreg.sos.state.tx.us/public/readtac$ext.TacPage?sl=R&app=9&p_dir=&p_rloc=&p_tloc=&p_ploc=&pg=1&p_tac=&ti=19&pt=1&ch=1&rl=116.

The title and address of the Surgical Technology programmatic accrediting agency:
A student in the Surgical Technology program may direct an unresolved complaint to: 
Accreditation Review Council on Education in Surgical Technology and Surgical Assisting (ARC/STSA)
19751 East Mainstreet, Suite #339
Parker, CO 80138
(303) 694-9262
https://arcstsa.org/

Accreditation Review Council on Education in Surgical Technology and Surgical Assisting (ARC/STSA)
6 West Dry Creek Circle, Suite 110
Littleton, CO 80120
www.arcstsa.org

If the student has been dismissed, the student will remain dismissed until the matter is resolved. If the matter is resolved in the student’s favor the student will be reinstated at the next available course start date.

If the student’s eligibility for Financial Aid has been suspended, the student may remain in school during the Appeals process.